Casino Heroes No Longer Welcomes UK Players!

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For many years now, Casino Heroes has been a popular choice for many a UK resident looking to play online slots and casino games, but this changes now. An announcement was made a few days ago, stating that the online casino will no longer be accepting UK players;

“We have stopped accepting customers from the United Kingdom indefinitely. Log ins, Deposits, Withdrawals and gameplay are still available as normal for players who have registered before May 6th, 2019.”

So how does this affect you? If you’re yet to sign up, then the bad news is you won’t be able to in future, but if you’re an existing player who resides in the UK, you will notice no affect. But why the sudden change? This could be something to do with the new Point of Consumption Tax as well as the new UK Gambling Commission and UK Government rules, which coincidently came into effect a few days ago – rules which clamp down on free no deposit casino offers plus a few more.

The New Rules

New rules come in on Tuesday 7th May surrounding age and identity verification procedures for online operators. These new rules follow an open consultation and aim to ensure operators verify customers’ age and identity details quickly and robustly – before it comes to cashing out, meaning the withdrawal process should be much quicker. The changes to will affect remote betting and gaming operators, and some remote lotteries. They include:

  • New licence condition 17 which sets out minimum requirements for identity verification
  • Changes to Social Responsibility Code Provision 3.2.11 for age verification for remote betting and gaming
  • Changes to Social Responsibility Code Provision 3.2.13 for age verification for some remote lotteries.

All affected operators are expected to comply with the new rules. This means that from Tuesday 7th May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process.

In a press release, the Gambling Commission reminded operators that;

“Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID in time for Tuesday 7 May. Last year the Competitions and Markets Authority’s action in the remote sector established that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements).”